Subject: Appeal for VAC Ban Review – Account Theft Incident
Dear Steam Support Team,
I am writing this letter with utmost sincerity to appeal the VAC ban placed on my Counter-Strike 2 account. I fully respect Valve’s anti-cheat policies and the fairness of the gaming environment; however, I firmly believe that the ban on my account is a result of an account theft incident and not my personal actions. Therefore, I kindly request your team to reinvestigate my case and review all the login and gameplay records associated with my account during the time of the incident.
I have been a loyal and responsible Steam player for a long time, and CS2 has been one of the games I love most. I have invested a great amount of time, effort, and money into the game — purchasing skins, upgrading equipment, and improving my gameplay skills through fair competition. I have always followed the community guidelines and have never used any form of cheats or third-party software. I truly value the spirit of fair play that Counter-Strike represents.
Unfortunately, around the time the ban was issued, my account was compromised by an unauthorized third party. I later discovered several abnormal activities — such as unfamiliar login locations, suspicious session times, and possible changes to my Steam settings. I immediately took steps to secure my account: I changed my password, enabled Steam Guard, and checked the login history. These actions clearly indicate that my account had indeed been accessed without my consent.
I am willing to provide any evidence necessary to support my claim, including:
- The Steam login history showing suspicious IP addresses or countries I have never logged in from.
- Email notifications showing password or security changes made at unusual times.
- Screenshots or timestamps that prove I was not active on Steam or in the game during the period when the ban-related activities occurred.
- Any other relevant data that can help your team verify the account theft.
As a long-time Steam user, I have always respected the values of honesty and integrity. The VAC ban has caused me great distress and frustration, especially since it was not the result of my own actions. It feels deeply unfair to lose all my progress, purchased items, and access to the game I have loved for years due to something beyond my control.
I completely understand that Valve must maintain a strict anti-cheat system to ensure a fair gaming environment. I do not question or challenge that principle. My only request is for a fair re-investigation based on the evidence of account theft that I can provide. I believe that upon closer review, you will see that the suspicious activity was performed by another person, not me.
Please kindly check the time and IP address associated with the ban-triggering match or session. You will likely find that it does not match my usual location or device. My regular login location has always been consistent, and any deviation from that pattern could serve as evidence that my account was accessed by someone else.
I sincerely hope the support team can reopen this case and conduct a detailed review. I am ready to fully cooperate and provide all related materials, including screenshots of password change emails and system security alerts. My only wish is to clear my name and regain access to my CS2 account, so I can continue playing fairly with my friends and enjoying the game that means so much to me.
Thank you very much for taking the time to read my appeal. I truly appreciate your understanding and your commitment to maintaining a fair gaming environment. I trust that Valve’s investigation team will handle this matter justly and professionally.
Once again, I request a thorough re-evaluation of my VAC ban and kindly ask that my account access be restored if the review confirms that the ban resulted from unauthorized activity.
Thank you for your patience, understanding, and support.
Yours sincerely,
[Your Name / Steam Username]
[Registered Email Address]
[Date]