Dear PUBG Support Team and Krafton Anti-Cheat (KAC) Team,
I hope this message finds you well. My name is [Your Full Name], and I am a dedicated player of PlayerUnknown’s Battlegrounds (PUBG) who has been enjoying the game since [Year You Started Playing]. It is with great urgency and concern that I write to appeal the recent ban imposed on my PUBG account, as the ban resulted from unauthorized access to my account (i.e., hacking) and not from any violations committed by me. I kindly request your team to conduct a thorough re-investigation of my case and provide me with an opportunity to present evidence proving my innocence.
First, allow me to provide my account details for your reference: PUBG In-Game Name: [Your PUBG In-Game Name]; Linked Steam Account ID (17-digit): [Your 17-Digit Steam ID]; Linked Email Address: [Your Registered Email]; Date of Account Creation: [MM/YYYY]; Device(s) Usually Used to Play PUBG: [e.g., “ASUS ROG Zephyrus G14 Laptop (Windows 11) + Razer Viper V2 Mouse”]. On [MM/DD/YYYY 2025], when I attempted to launch PUBG via Steam, I was met with a ban notification stating: “Your account has been permanently banned due to detection of third-party cheating software or violation of the PUBG User Agreement.” This news came as a complete shock to me, as I have always adhered strictly to PUBG’s rules and ethical gaming standards. I have never downloaded, installed, or used any cheating tools, aimbots, wallhacks, or other unauthorized software—nor would I ever risk ruining the game experience for myself and other players.
The root cause of this ban, I have confirmed after a detailed check, is that my account was hacked between [MM/DD/YYYY] and [MM/DD/YYYY 2025]. Here is a detailed timeline of the events leading up to the ban, which clearly shows the unauthorized activity:
On [MM/DD/YYYY 2025], at approximately [Time, e.g., “9:30 PM UTC”], I received an email from Steam with the subject line “Password Reset Request for Your Steam Account.” I did not initiate this request, so I initially dismissed it as phishing spam—a mistake I deeply regret now. The next morning, on [MM/DD/YYYY 2025], when I tried to log into my Steam account to play PUBG, I found that my password was no longer valid. I immediately realized my account had been compromised and rushed to recover it using the “Forgot Password” feature linked to my original registration email. After verifying my identity through email confirmation and answering security questions, I successfully reset my password and regained access to my Steam account at [Time, e.g., “11:15 AM UTC”] on the same day.
However, when I logged into PUBG through Steam shortly after, I saw the ban notification. I then proceeded to review my account activity logs on both Steam and PUBG to trace the unauthorized actions, and the evidence I found left no doubt that a hacker had used my account to violate PUBG’s rules:
- Steam Login History Evidence: The “Recent Logins” section in my Steam Account Settings shows that between [MM/DD/YYYY 2025, Time] and [MM/DD/YYYY 2025, Time], my account was logged into from an IP address: [Hacker’s IP Address, e.g., “192.168.1.100”], which is registered to a location in [City, Country, e.g., “Moscow, Russia”]. This location is entirely unrelated to me—I have never traveled to [Country/City] nor have I ever used an IP address from that region. My usual login IP addresses are from [Your City, Country, e.g., “New York, USA”], with the most frequent one being [Your Usual IP Address, e.g., “73.15.22.45”]. I have taken screenshots of this login history, which clearly mark the foreign IP address, login time, and the unknown device (listed as “Windows 10 PC – Unknown Model”) used by the hacker.
- PUBG Game Activity Evidence: The PUBG in-game “Match History” shows that during the period of unauthorized access, the hacker played 5 PUBG matches (Squad mode) on [MM/DD/YYYY 2025]. The match IDs for these games are: [Match ID 1], [Match ID 2], [Match ID 3], [Match ID 4], [Match ID 5]. I have never played these matches—my usual gaming schedule is between [Your Usual Gaming Hours, e.g., “7:00 PM – 10:00 PM UTC”], but these matches were played between [Hacker’s Gaming Hours, e.g., “2:00 AM – 4:30 AM UTC”], a time when I was asleep. Additionally, the gameplay style in these matches is completely inconsistent with my usual habits: I typically play a cautious, team-focused style with an average kill count of 3-5 per match, but the hacker’s matches show an abnormally high kill count (15-20 kills per match) and aggressive movement patterns—behavior that is entirely uncharacteristic of me. I have also saved the chat logs from these matches, where other players commented: “This player is definitely cheating—aim is too perfect.” These logs further confirm that the hacker used cheating software during these sessions, leading to the ban.
- Account Security Action Evidence: After regaining access to my account, I immediately took steps to secure it to prevent future breaches. I reset my Steam password to a complex combination of letters, numbers, and symbols; enabled Steam Guard Mobile Authenticator (linked to my phone number: [Your Phone Number]); ran a full antivirus scan on my laptop using McAfee Antivirus (no malware or viruses were detected, confirming that the hack did not originate from my device); and updated the security settings on my registered email to enable two-factor authentication. I have screenshots of all these actions (password reset confirmation, Steam Guard activation, antivirus scan results) to prove my commitment to account security.
- Ownership Proof Evidence: To confirm that I am the rightful owner of the account, I can provide copies of my PUBG purchase receipt (purchased via Steam on [MM/DD/YYYY]), transaction records for in-game purchases (e.g., “PUBG UC Top-Up” on [MM/DD/YYYY] and [MM/DD/YYYY]), and the original account creation email sent by Steam in [Year of Creation]. These documents clearly link my name, email, and payment information to the account, proving that I am not an unauthorized user.
I understand that PUBG’s anti-cheat system (KAC) is designed to protect the integrity of the game and ensure a fair experience for all players—and I fully support this mission. However, in this case, the ban was imposed on an innocent player (myself) due to a hacker’s malicious actions. According to PUBG’s 2025 Ban Appeal Guidelines, accounts banned due to unauthorized access (hacking) are eligible for reinstatement if the owner can provide sufficient evidence of the hack. I am confident that the evidence I have presented—including IP logs, match history, chat records, and security action screenshots—meets this requirement and clearly proves that I had no involvement in the cheating activity.
In 2025, there have been numerous successful appeal cases for PUBG players who were banned due to hacked accounts—cases where players provided similar evidence of unauthorized access. I hope that my case will receive the same fair consideration. If my account is reinstated, I promise to continue following PUBG’s rules, maintain strict account security practices, and contribute to a positive gaming community. I am also willing to cooperate with your team in any additional investigation—for example, providing more details about my device, sharing full access to my account logs, or verifying my identity through further documentation.
I have attached all the aforementioned evidence (screenshots of login history, match IDs, chat logs, security actions, and ownership documents) to this appeal. If you require any additional information or have questions about my case, please do not hesitate to contact me via email: [Your Email] or phone: [Your Phone Number]. I am available at any time to assist with your investigation.
Thank you for taking the time to review my appeal. I deeply value my PUBG account—not just for the hours of enjoyment it has given me, but also for the friendships I have formed with other players. I sincerely hope that your team will recognize my innocence and reinstate my account so that I can return to playing the game I love.
Sincerely,
[Your Full Name]
Linked PUBG In-Game Name: [Your PUBG In-Game Name]
Linked Steam Account ID: [Your 17-Digit Steam ID]
Contact Email: [Your Email]
Contact Phone Number: [Your Phone Number]
Date: [MM/DD/YYYY 2025]