Complete PUBG Ban Appeal Process (2025)

If your PUBG account has been banned (especially due to unauthorized access/hacking) and you wish to appeal, follow this step-by-step process to maximize your chances of success. This guide aligns with PUBG’s official appeal protocols (2025) and focuses on clarity, evidence preparation, and proper submission.

Step 1: Confirm Ban Details & Eligibility

Before starting the appeal, verify key information to ensure your case qualifies for review:

1. Locate the Ban Notification: Check the platform where you play PUBG (Steam, Epic Games, or PUBG Mobile official launcher) for the ban message. Note:

• Ban type (temporary/permanent)
• Reason stated (e.g., “cheating software detected,” “violation of User Agreement”)
• Ban date and time (critical for cross-referencing with account activity logs)

2. Check Eligibility: PUBG typically rejects appeals for:

• Repeat violations (e.g., multiple bans for cheating)
• Bans due to intentional account sharing (not hacking)
• Cases without evidence of unauthorized access (for “hacked account” appeals)
• Appeals submitted more than 30 days after the ban (check PUBG’s 2025 policy for updates)

Step 2: Gather & Organize Evidence (Most Critical Step)

For “account hacked” appeals, evidence is the foundation of success. Collect and label the following documents (all should be clear screenshots or scans):

1. Account Ownership Proof:

• Original purchase receipt (Steam/Epic Games order confirmation for PUBG)
• In-game transaction records (e.g., PUBG UC top-ups, skin purchases)
• Account creation email (from Steam/Epic/PUBG) with registration date
• Linked phone number or email verification screenshots

2. Hacking/Unauthorized Access Evidence:

• Login History:
• For Steam-linked accounts: Go to Steam → “Settings” → “Account” → “View Account Details” → “Recent Logins.” Screenshot logs showing:
• Foreign IP addresses (not your usual location)
• Unknown devices (e.g., “Windows 10 PC – Unrecognized Model”)
• Login times that conflict with your schedule (e.g., 3 AM UTC when you sleep)
• For PUBG Mobile: Open the game → “Settings” → “Account & Security” → “Login History” (if available)
• Suspicious Activity Alerts: Emails/SMS from Steam/PUBG about:
• Unrequested password resets
• New device logins
• Changes to linked email/phone number
• PUBG Match Evidence:
• Match IDs of games played during the hack (from PUBG “Match History”)
• Chat logs (if other players mentioned “cheating” by your account—proves the hacker’s actions)
• Gameplay inconsistencies: Compare your usual stats (kill count, playstyle) with the hacker’s matches (e.g., your avg. 4 kills vs. hacker’s 18 kills)

3. Post-Hack Security Actions:

• Screenshots of password reset confirmations (Steam/PUBG email)
• Steam Guard/2FA activation proof (e.g., “Steam Guard enabled” notification)
• Antivirus scan results (showing no malware on your device—proves the hack didn’t originate from you)
• Email security updates (e.g., enabling 2FA on your registered email)

Tip: Save all evidence in a single folder labeled “PUBG Appeal Evidence [Your In-Game Name]” for easy upload later.

Step 3: Access PUBG’s Official Appeal Portal

PUBG requires appeals through its dedicated support channel (avoid social media DMs—they’re not monitored for appeals):

1. Go to the Correct Portal:

• Steam/Epic-linked PUBG (PC/Console): Visit the Krafton Support Website (PUBG’s parent company) → Select “PUBG” → “Account & Ban Issues” → “Ban Appeal”
• PUBG Mobile: Use the in-game support: Open PUBG Mobile → “Settings” → “Customer Service” → “Submit Appeal”

2. Log In to Your Account: Use the same account that was banned (or a linked account if the banned one is inaccessible) to verify your identity.

Step 4: Fill Out the Appeal Form (Be Clear & Concise)

PUBG’s 2025 appeal form has standardized fields—complete them accurately to avoid delays:

1. Account Information (Must Match Exactly):

• PUBG In-Game Name (spelling/capitalization matters)
• Linked Platform ID (17-digit Steam ID, Epic Games ID, or PUBG Mobile UID)
• Registered email/phone number
• Account creation year/month

2. Ban Details:

• Ban date (from the notification)
• Ban reason (copy the exact wording from the ban message)

3. Appeal Statement (150–300 Words):

• State clearly: “My account was hacked between [Date 1] and [Date 2], and the ban resulted from the hacker’s actions—not mine.”
• Briefly mention key evidence (e.g., “I have screenshots of a Moscow IP login on [Date], which is not my location.”)
• Avoid emotional language (e.g., “This ban is unfair!”) — stick to facts.
• Example: “My PUBG account ([In-Game Name]) was banned on 10/05/2025 for ‘cheating software.’ However, my Steam login history shows a hacker from Paris logged in at 2:15 AM UTC on 10/04/2025 (my usual IP is from London). The hacker played 4 matches (Match IDs: 12345, 12346) with abnormal kill counts. I reset my password and enabled Steam Guard immediately after regaining access, and I have all evidence attached.”

4. Upload Evidence:

• Use the “Attach Files” feature to upload your organized evidence.
• Label files clearly (e.g., “Steam_Login_History_10042025.png,” “PUBG_Match_IDs.png”)
• Ensure files are in supported formats (JPG, PNG, PDF) and under 10MB total.

Step 5: Submit the Appeal & Track Progress

1. Review Before Submission: Double-check:

• All account details are correct (typos in Steam ID will delay review)
• Evidence is attached and labeled
• The appeal statement is factual and concise

2. Submit & Save Confirmation:

• After submitting, save the appeal reference number (sent via email). This is needed to follow up.
• Note the expected response time: PUBG’s 2025 policy states 5–10 business days for ban appeals.

Step 6: Follow Up (If Needed)

• Wait for the Initial Response: Do not submit multiple appeals—this flags your case as spam.
• If No Response After 10 Days:
• Go back to the Krafton Support Portal → “Check Appeal Status”
• Enter your appeal reference number and registered email
• If still no update, send a follow-up message: “I submitted an appeal (Reference #12345) on [Date] for my banned PUBG account ([In-Game Name]). Could you please provide an update on the review status? Thank you.”
• If Appeal Is Rejected:
• Read the rejection reason carefully (e.g., “insufficient evidence of hacking”)
• If you have more evidence (e.g., new login logs), you may resubmit once (wait 7 days after rejection)

Step 7: Post-Appeal Actions (If Successful)

If your account is reinstated:

1. Secure Your Account Immediately:

• Reset your password (use a mix of letters, numbers, and symbols)
• Enable 2FA on both PUBG and the linked platform (Steam/Epic)
• Remove any unknown linked devices (Steam → “Settings” → “Manage Steam Guard” → “Deauthorize All Devices”)

2. Verify Account Activity: Check PUBG match history and inventory for missing items (contact PUBG support if skins/UC are stolen)
3. Update Security Software: Run a full scan on your device to remove any potential threats

Key Tips for 2025 Appeals

• Act Fast: Submit your appeal within 7–10 days of the ban (evidence is easier to access, and reviews are faster for recent cases)
• Be Specific: Avoid vague statements like “my account was hacked”—include dates, IPs, and Match IDs
• Follow PUBG’s Rules: Do not alter evidence (e.g., edit login screenshots)—this will result in a permanent appeal ban
• Use English for International Appeals: Krafton’s global support team prioritizes English submissions (for non-English speakers, use clear translation tools like DeepL)