Category: PUBG

These samples are tailored to common “unauthorized access” scenarios and align with PUBG’s 2025 appeal standards, emphasizing factual evidence and clear logic—key factors for successful reviews.

Sample 1: Steam-Linked PUBG Account Hacked (Most Common Scenario)

Subject: Appeal for PUBG Permanent Ban – Account Hacked (In-Game Name: W*******r_19**)

Date: October 18, 2025

Recipient: PUBG Support & Krafton Anti-Cheat Team

Dear PUBG Support Team,

I am writing to formally appeal the permanent ban imposed on my PUBG account on October 15, 2025, with the stated reason: “Detection of third-party cheating software (aimbot)”. This ban resulted from unauthorized access to my account by a hacker, and I can provide conclusive evidence to prove my innocence.

Account Information

• PUBG In-Game Name: W*******r_19**
• Linked Steam ID (17-digit): 7656119**********
• Registered Email: j**********n@e*****.com
• Account Creation: March 2022
• Usual Play Location: T*******o, C*****a

Timeline of the Hack & Ban

1. October 14, 2025 (9:41 PM UTC): I received an unsolicited “Steam Password Reset Request” email. I deleted it as spam, assuming it was phishing (screenshot attached: “Steam_Reset_Request_1014.png”).
2. October 15, 2025 (8:17 AM UTC): My Steam account failed to log in on my usual device (Lenovo Legion 5 Pro). I immediately initiated account recovery via my registered email.
3. October 15, 2025 (10:32 AM UTC): I regained access to Steam but found my PUBG account banned upon launch.

Evidence of Unauthorized Access

1. Steam Login History: Logs show a login from IP address 185.199..** (location: Bn, G**y) on October 14, 2025, 11:05 PM UTC—this is 6,000+ km from my T***o location, and the device was listed as “Windows 10 PC – Unknown Model” (screenshot: “Steam_Login_History_1014.png”).
2. Abnormal Match Activity: The hacker played 3 PUBG matches (Match IDs: 6789****, 6789****, 6789****) between 1:00–3:00 AM UTC on October 15—my typical sleep hours. My average kill count is 3–5 per match, but these games show 17, 19, and 21 kills (screenshot: “PUBG_Match_Stats.png”).
3. Player Chat Logs: In Match ID 6789****, teammate “E******e_7” commented: “Dude, your aim is too clean—are you hacking?” (screenshot: “PUBG_Chat_Logs.png”).
4. Ownership Proof: Steam purchase receipt for PUBG (March 12, 2022) and UC top-up records (August 5, 2025) are attached (files: “PUBG_Purchase.png”, “UC_Topup_0805.png”).

Post-Hack Security Actions

After regaining access, I: (1) Reset my Steam password to a 16-character alphanumeric code; (2) Enabled Steam Guard Mobile Authenticator (linked to +1-416-*–**); (3) Ran a full McAfee scan (no malware detected, screenshot: “Antivirus_Scan_Result.png”).

I understand PUBG’s commitment to fair play, and I share this value as a 3-year player with 1,200+ hours. The ban was a result of criminal activity, not my actions. Per PUBG’s 2025 appeal guidelines, accounts banned due to hacking are eligible for reinstatement with sufficient evidence.

I kindly request a re-investigation and will provide additional documentation if needed. Thank you for your time and fairness.

Sincerely,

J**** A**n

Contact: +1-416–

Steam ID: 7656119**********

Sample 2: PUBG Mobile Account Hacked (No Steam Link)

Subject: Appeal for PUBG Mobile Ban – Stolen Account (UID: 512345******)

Date: October 19, 2025

Recipient: PUBG Mobile Customer Service Team

Dear PUBG Mobile Support Team,

I am appealing the 10-year ban on my PUBG Mobile account (UID: 512345******) issued on October 16, 2025, for “using modified game files”. My account was hacked on October 15, and the violations were committed by the unauthorized user—not me.

Account Details

• PUBG Mobile UID: 512345******
• In-Game Name: D********l_8*
• Registered Phone: +86-138-–
• Account Creation: June 2023
• Usual Device: iPhone 14 Pro (iOS 17)

Hack Confirmation

On October 15, 2025, 3:12 PM CST: I received a text from PUBG Mobile stating “Your account has been linked to a new device (Xiaomi Mi 13)”. I immediately locked the account via the PUBG Mobile Security Center app (screenshot: “Account_Lock_Alert.png”). When I unlocked it 2 hours later, the ban was already in place.

Key Evidence

1. Login Device History: The Security Center shows the account was accessed by a Xiaomi Mi 13 (IP: 220.181.., location: G********u) – I own only an iPhone 14 Pro (screenshot: “Device_History.png”).
2. Suspicious Transactions: 8,000 UC was transferred from my account to another UID (598765******) at 4:05 PM CST on October 15—I did not initiate this (screenshot: “UC_Transfer_Log.png”).
3. Gameplay Anomalies: My usual KD ratio is 1.2, but the hacker’s 2 matches (Match IDs: 987654****, 987654****) had a KD of 7.8 (screenshot: “KD_Comparison.png”).
4. Identity Proof: Screenshot of my original account registration (June 10, 2023) and recent recharge receipt (September 30, 2025) are attached.

I have since enabled 2FA on my linked phone and changed all associated passwords. As a dedicated player who has invested time and resources into this account, I ask for a fair review of the evidence.

Please let me know if more information is required. I appreciate your assistance.

Best regards,

L** M**

Contact: +86-138-–

UID: 512345******

Sample 3: Ban Due to Unauthorized Account Sharing (Friend Used Hacks)

Subject: Appeal for PUBG Ban – Unauthorized Friend Access (In-Game Name: P********r_X)

Date: October 20, 2025

Recipient: Krafton Anti-Cheat Team

Dear Krafton Support Team,

I am appealing the permanent ban on my PUBG account (Steam ID: 7656119**********) issued on October 17, 2025, for “detected wallhack software”. I admit I shared my account with a friend, but I had no knowledge he would use cheats—and I have evidence to prove this was unauthorized misuse.

Account & Ban Details

• In-Game Name: P********r_X
• Steam ID: 7656119**********
• Ban Date: October 17, 2025
• Ban Reason: “Detection of 墙体透视 (wallhack) software”

Context & Evidence

On October 16, I lent my account to a friend (M*** W*******n) while my laptop was being repaired. He promised to “play a few casual matches” but used hacks without my knowledge. Key proof:

1. IP & Device Logs: Steam shows the account was logged in from Mark’s IP (192.168.., location: C******o) on October 16, 7:00–9:30 PM UTC—my device was in repair (repair receipt attached: “Laptop_Repair.png”).
2. Confession Screenshot: Mark admitted using a wallhack in our WhatsApp chat: “Sorry, I used a hack and got your account banned” (screenshot: “Friend_Confession.png”).
3. Playstyle Contrast: My typical play involves long-range sniping (80% of kills with AWM), but the banned matches show 90% close-range kills (screenshot: “Playstyle_Analysis.png”).
4. Ownership Proof: Steam purchase history (2021–2025) confirms I am the original owner.

I understand account sharing violates PUBG’s terms, and I deeply regret this mistake. However, the cheating was committed by an unauthorized user, not me. I have since changed my Steam password, enabled 2FA, and cut off access to all third parties.

I respectfully request leniency and a second chance to continue playing fairly. I will comply with all PUBG rules moving forward.

Thank you for your consideration.

Sincerely,

A*** T*****n

Contact: +1-312--****

Steam ID: 7656119**********

Key Success Factors Reflected in These Samples

1. Specificity: Include exact dates, IPs (partially hidden), Match IDs (partially hidden), and file names for evidence (avoid vague claims like “my account was hacked”).
2. Evidence Chain: Link login anomalies → abnormal gameplay → ownership proof (creates an unbroken logical loop).
3. Accountability: For sharing-related bans, acknowledge mistakes (e.g., “I regret sharing my account”) to show responsibility.
4. Compliance: Reference PUBG’s guidelines (e.g., “per 2025 appeal rules”) to demonstrate understanding of their policies.

All samples align with the step-by-step process in your guide—use them as templates by replacing bracketed/hidden details with your actual information and attaching corresponding evidence.

If your PUBG account has been banned (especially due to unauthorized access/hacking) and you wish to appeal, follow this step-by-step process to maximize your chances of success. This guide aligns with PUBG’s official appeal protocols (2025) and focuses on clarity, evidence preparation, and proper submission.

Step 1: Confirm Ban Details & Eligibility

Before starting the appeal, verify key information to ensure your case qualifies for review:

1. Locate the Ban Notification: Check the platform where you play PUBG (Steam, Epic Games, or PUBG Mobile official launcher) for the ban message. Note:

• Ban type (temporary/permanent)
• Reason stated (e.g., “cheating software detected,” “violation of User Agreement”)
• Ban date and time (critical for cross-referencing with account activity logs)

2. Check Eligibility: PUBG typically rejects appeals for:

• Repeat violations (e.g., multiple bans for cheating)
• Bans due to intentional account sharing (not hacking)
• Cases without evidence of unauthorized access (for “hacked account” appeals)
• Appeals submitted more than 30 days after the ban (check PUBG’s 2025 policy for updates)

Step 2: Gather & Organize Evidence (Most Critical Step)

For “account hacked” appeals, evidence is the foundation of success. Collect and label the following documents (all should be clear screenshots or scans):

1. Account Ownership Proof:

• Original purchase receipt (Steam/Epic Games order confirmation for PUBG)
• In-game transaction records (e.g., PUBG UC top-ups, skin purchases)
• Account creation email (from Steam/Epic/PUBG) with registration date
• Linked phone number or email verification screenshots

2. Hacking/Unauthorized Access Evidence:

• Login History:
• For Steam-linked accounts: Go to Steam → “Settings” → “Account” → “View Account Details” → “Recent Logins.” Screenshot logs showing:
• Foreign IP addresses (not your usual location)
• Unknown devices (e.g., “Windows 10 PC – Unrecognized Model”)
• Login times that conflict with your schedule (e.g., 3 AM UTC when you sleep)
• For PUBG Mobile: Open the game → “Settings” → “Account & Security” → “Login History” (if available)
• Suspicious Activity Alerts: Emails/SMS from Steam/PUBG about:
• Unrequested password resets
• New device logins
• Changes to linked email/phone number
• PUBG Match Evidence:
• Match IDs of games played during the hack (from PUBG “Match History”)
• Chat logs (if other players mentioned “cheating” by your account—proves the hacker’s actions)
• Gameplay inconsistencies: Compare your usual stats (kill count, playstyle) with the hacker’s matches (e.g., your avg. 4 kills vs. hacker’s 18 kills)

3. Post-Hack Security Actions:

• Screenshots of password reset confirmations (Steam/PUBG email)
• Steam Guard/2FA activation proof (e.g., “Steam Guard enabled” notification)
• Antivirus scan results (showing no malware on your device—proves the hack didn’t originate from you)
• Email security updates (e.g., enabling 2FA on your registered email)

Tip: Save all evidence in a single folder labeled “PUBG Appeal Evidence [Your In-Game Name]” for easy upload later.

Step 3: Access PUBG’s Official Appeal Portal

PUBG requires appeals through its dedicated support channel (avoid social media DMs—they’re not monitored for appeals):

1. Go to the Correct Portal:

• Steam/Epic-linked PUBG (PC/Console): Visit the Krafton Support Website (PUBG’s parent company) → Select “PUBG” → “Account & Ban Issues” → “Ban Appeal”
• PUBG Mobile: Use the in-game support: Open PUBG Mobile → “Settings” → “Customer Service” → “Submit Appeal”

2. Log In to Your Account: Use the same account that was banned (or a linked account if the banned one is inaccessible) to verify your identity.

Step 4: Fill Out the Appeal Form (Be Clear & Concise)

PUBG’s 2025 appeal form has standardized fields—complete them accurately to avoid delays:

1. Account Information (Must Match Exactly):

• PUBG In-Game Name (spelling/capitalization matters)
• Linked Platform ID (17-digit Steam ID, Epic Games ID, or PUBG Mobile UID)
• Registered email/phone number
• Account creation year/month

2. Ban Details:

• Ban date (from the notification)
• Ban reason (copy the exact wording from the ban message)

3. Appeal Statement (150–300 Words):

• State clearly: “My account was hacked between [Date 1] and [Date 2], and the ban resulted from the hacker’s actions—not mine.”
• Briefly mention key evidence (e.g., “I have screenshots of a Moscow IP login on [Date], which is not my location.”)
• Avoid emotional language (e.g., “This ban is unfair!”) — stick to facts.
• Example: “My PUBG account ([In-Game Name]) was banned on 10/05/2025 for ‘cheating software.’ However, my Steam login history shows a hacker from Paris logged in at 2:15 AM UTC on 10/04/2025 (my usual IP is from London). The hacker played 4 matches (Match IDs: 12345, 12346) with abnormal kill counts. I reset my password and enabled Steam Guard immediately after regaining access, and I have all evidence attached.”

4. Upload Evidence:

• Use the “Attach Files” feature to upload your organized evidence.
• Label files clearly (e.g., “Steam_Login_History_10042025.png,” “PUBG_Match_IDs.png”)
• Ensure files are in supported formats (JPG, PNG, PDF) and under 10MB total.

Step 5: Submit the Appeal & Track Progress

1. Review Before Submission: Double-check:

• All account details are correct (typos in Steam ID will delay review)
• Evidence is attached and labeled
• The appeal statement is factual and concise

2. Submit & Save Confirmation:

• After submitting, save the appeal reference number (sent via email). This is needed to follow up.
• Note the expected response time: PUBG’s 2025 policy states 5–10 business days for ban appeals.

Step 6: Follow Up (If Needed)

• Wait for the Initial Response: Do not submit multiple appeals—this flags your case as spam.
• If No Response After 10 Days:
• Go back to the Krafton Support Portal → “Check Appeal Status”
• Enter your appeal reference number and registered email
• If still no update, send a follow-up message: “I submitted an appeal (Reference #12345) on [Date] for my banned PUBG account ([In-Game Name]). Could you please provide an update on the review status? Thank you.”
• If Appeal Is Rejected:
• Read the rejection reason carefully (e.g., “insufficient evidence of hacking”)
• If you have more evidence (e.g., new login logs), you may resubmit once (wait 7 days after rejection)

Step 7: Post-Appeal Actions (If Successful)

If your account is reinstated:

1. Secure Your Account Immediately:

• Reset your password (use a mix of letters, numbers, and symbols)
• Enable 2FA on both PUBG and the linked platform (Steam/Epic)
• Remove any unknown linked devices (Steam → “Settings” → “Manage Steam Guard” → “Deauthorize All Devices”)

2. Verify Account Activity: Check PUBG match history and inventory for missing items (contact PUBG support if skins/UC are stolen)
3. Update Security Software: Run a full scan on your device to remove any potential threats

Key Tips for 2025 Appeals

• Act Fast: Submit your appeal within 7–10 days of the ban (evidence is easier to access, and reviews are faster for recent cases)
• Be Specific: Avoid vague statements like “my account was hacked”—include dates, IPs, and Match IDs
• Follow PUBG’s Rules: Do not alter evidence (e.g., edit login screenshots)—this will result in a permanent appeal ban
• Use English for International Appeals: Krafton’s global support team prioritizes English submissions (for non-English speakers, use clear translation tools like DeepL)

Dear PUBG Support Team and Krafton Anti-Cheat (KAC) Team,

I hope this message finds you well. My name is [Your Full Name], and I am a dedicated player of PlayerUnknown’s Battlegrounds (PUBG) who has been enjoying the game since [Year You Started Playing]. It is with great urgency and concern that I write to appeal the recent ban imposed on my PUBG account, as the ban resulted from unauthorized access to my account (i.e., hacking) and not from any violations committed by me. I kindly request your team to conduct a thorough re-investigation of my case and provide me with an opportunity to present evidence proving my innocence.

First, allow me to provide my account details for your reference: PUBG In-Game Name: [Your PUBG In-Game Name]; Linked Steam Account ID (17-digit): [Your 17-Digit Steam ID]; Linked Email Address: [Your Registered Email]; Date of Account Creation: [MM/YYYY]; Device(s) Usually Used to Play PUBG: [e.g., “ASUS ROG Zephyrus G14 Laptop (Windows 11) + Razer Viper V2 Mouse”]. On [MM/DD/YYYY 2025], when I attempted to launch PUBG via Steam, I was met with a ban notification stating: “Your account has been permanently banned due to detection of third-party cheating software or violation of the PUBG User Agreement.” This news came as a complete shock to me, as I have always adhered strictly to PUBG’s rules and ethical gaming standards. I have never downloaded, installed, or used any cheating tools, aimbots, wallhacks, or other unauthorized software—nor would I ever risk ruining the game experience for myself and other players.

The root cause of this ban, I have confirmed after a detailed check, is that my account was hacked between [MM/DD/YYYY] and [MM/DD/YYYY 2025]. Here is a detailed timeline of the events leading up to the ban, which clearly shows the unauthorized activity:

On [MM/DD/YYYY 2025], at approximately [Time, e.g., “9:30 PM UTC”], I received an email from Steam with the subject line “Password Reset Request for Your Steam Account.” I did not initiate this request, so I initially dismissed it as phishing spam—a mistake I deeply regret now. The next morning, on [MM/DD/YYYY 2025], when I tried to log into my Steam account to play PUBG, I found that my password was no longer valid. I immediately realized my account had been compromised and rushed to recover it using the “Forgot Password” feature linked to my original registration email. After verifying my identity through email confirmation and answering security questions, I successfully reset my password and regained access to my Steam account at [Time, e.g., “11:15 AM UTC”] on the same day.

However, when I logged into PUBG through Steam shortly after, I saw the ban notification. I then proceeded to review my account activity logs on both Steam and PUBG to trace the unauthorized actions, and the evidence I found left no doubt that a hacker had used my account to violate PUBG’s rules:

1. Steam Login History Evidence: The “Recent Logins” section in my Steam Account Settings shows that between [MM/DD/YYYY 2025, Time] and [MM/DD/YYYY 2025, Time], my account was logged into from an IP address: [Hacker’s IP Address, e.g., “192.168.1.100”], which is registered to a location in [City, Country, e.g., “Moscow, Russia”]. This location is entirely unrelated to me—I have never traveled to [Country/City] nor have I ever used an IP address from that region. My usual login IP addresses are from [Your City, Country, e.g., “New York, USA”], with the most frequent one being [Your Usual IP Address, e.g., “73.15.22.45”]. I have taken screenshots of this login history, which clearly mark the foreign IP address, login time, and the unknown device (listed as “Windows 10 PC – Unknown Model”) used by the hacker.
2. PUBG Game Activity Evidence: The PUBG in-game “Match History” shows that during the period of unauthorized access, the hacker played 5 PUBG matches (Squad mode) on [MM/DD/YYYY 2025]. The match IDs for these games are: [Match ID 1], [Match ID 2], [Match ID 3], [Match ID 4], [Match ID 5]. I have never played these matches—my usual gaming schedule is between [Your Usual Gaming Hours, e.g., “7:00 PM – 10:00 PM UTC”], but these matches were played between [Hacker’s Gaming Hours, e.g., “2:00 AM – 4:30 AM UTC”], a time when I was asleep. Additionally, the gameplay style in these matches is completely inconsistent with my usual habits: I typically play a cautious, team-focused style with an average kill count of 3-5 per match, but the hacker’s matches show an abnormally high kill count (15-20 kills per match) and aggressive movement patterns—behavior that is entirely uncharacteristic of me. I have also saved the chat logs from these matches, where other players commented: “This player is definitely cheating—aim is too perfect.” These logs further confirm that the hacker used cheating software during these sessions, leading to the ban.
3. Account Security Action Evidence: After regaining access to my account, I immediately took steps to secure it to prevent future breaches. I reset my Steam password to a complex combination of letters, numbers, and symbols; enabled Steam Guard Mobile Authenticator (linked to my phone number: [Your Phone Number]); ran a full antivirus scan on my laptop using McAfee Antivirus (no malware or viruses were detected, confirming that the hack did not originate from my device); and updated the security settings on my registered email to enable two-factor authentication. I have screenshots of all these actions (password reset confirmation, Steam Guard activation, antivirus scan results) to prove my commitment to account security.
4. Ownership Proof Evidence: To confirm that I am the rightful owner of the account, I can provide copies of my PUBG purchase receipt (purchased via Steam on [MM/DD/YYYY]), transaction records for in-game purchases (e.g., “PUBG UC Top-Up” on [MM/DD/YYYY] and [MM/DD/YYYY]), and the original account creation email sent by Steam in [Year of Creation]. These documents clearly link my name, email, and payment information to the account, proving that I am not an unauthorized user.

I understand that PUBG’s anti-cheat system (KAC) is designed to protect the integrity of the game and ensure a fair experience for all players—and I fully support this mission. However, in this case, the ban was imposed on an innocent player (myself) due to a hacker’s malicious actions. According to PUBG’s 2025 Ban Appeal Guidelines, accounts banned due to unauthorized access (hacking) are eligible for reinstatement if the owner can provide sufficient evidence of the hack. I am confident that the evidence I have presented—including IP logs, match history, chat records, and security action screenshots—meets this requirement and clearly proves that I had no involvement in the cheating activity.

In 2025, there have been numerous successful appeal cases for PUBG players who were banned due to hacked accounts—cases where players provided similar evidence of unauthorized access. I hope that my case will receive the same fair consideration. If my account is reinstated, I promise to continue following PUBG’s rules, maintain strict account security practices, and contribute to a positive gaming community. I am also willing to cooperate with your team in any additional investigation—for example, providing more details about my device, sharing full access to my account logs, or verifying my identity through further documentation.

I have attached all the aforementioned evidence (screenshots of login history, match IDs, chat logs, security actions, and ownership documents) to this appeal. If you require any additional information or have questions about my case, please do not hesitate to contact me via email: [Your Email] or phone: [Your Phone Number]. I am available at any time to assist with your investigation.

Thank you for taking the time to review my appeal. I deeply value my PUBG account—not just for the hours of enjoyment it has given me, but also for the friendships I have formed with other players. I sincerely hope that your team will recognize my innocence and reinstate my account so that I can return to playing the game I love.

Sincerely,

[Your Full Name]

Linked PUBG In-Game Name: [Your PUBG In-Game Name]

Linked Steam Account ID: [Your 17-Digit Steam ID]

Contact Email: [Your Email]

Contact Phone Number: [Your Phone Number]

Date: [MM/DD/YYYY 2025]