Successful PUBG Ban Appeal Letter Samples (2025)

These samples are tailored to common “unauthorized access” scenarios and align with PUBG’s 2025 appeal standards, emphasizing factual evidence and clear logic—key factors for successful reviews.

Sample 1: Steam-Linked PUBG Account Hacked (Most Common Scenario)

Subject: Appeal for PUBG Permanent Ban – Account Hacked (In-Game Name: W*******r_19**)

Date: October 18, 2025

Recipient: PUBG Support & Krafton Anti-Cheat Team

Dear PUBG Support Team,

I am writing to formally appeal the permanent ban imposed on my PUBG account on October 15, 2025, with the stated reason: “Detection of third-party cheating software (aimbot)”. This ban resulted from unauthorized access to my account by a hacker, and I can provide conclusive evidence to prove my innocence.

Account Information

• PUBG In-Game Name: W*******r_19**
• Linked Steam ID (17-digit): 7656119**********
• Registered Email: j**********n@e*****.com
• Account Creation: March 2022
• Usual Play Location: T*******o, C*****a

Timeline of the Hack & Ban

1. October 14, 2025 (9:41 PM UTC): I received an unsolicited “Steam Password Reset Request” email. I deleted it as spam, assuming it was phishing (screenshot attached: “Steam_Reset_Request_1014.png”).
2. October 15, 2025 (8:17 AM UTC): My Steam account failed to log in on my usual device (Lenovo Legion 5 Pro). I immediately initiated account recovery via my registered email.
3. October 15, 2025 (10:32 AM UTC): I regained access to Steam but found my PUBG account banned upon launch.

Evidence of Unauthorized Access

1. Steam Login History: Logs show a login from IP address 185.199..** (location: Bn, G**y) on October 14, 2025, 11:05 PM UTC—this is 6,000+ km from my T***o location, and the device was listed as “Windows 10 PC – Unknown Model” (screenshot: “Steam_Login_History_1014.png”).
2. Abnormal Match Activity: The hacker played 3 PUBG matches (Match IDs: 6789****, 6789****, 6789****) between 1:00–3:00 AM UTC on October 15—my typical sleep hours. My average kill count is 3–5 per match, but these games show 17, 19, and 21 kills (screenshot: “PUBG_Match_Stats.png”).
3. Player Chat Logs: In Match ID 6789****, teammate “E******e_7” commented: “Dude, your aim is too clean—are you hacking?” (screenshot: “PUBG_Chat_Logs.png”).
4. Ownership Proof: Steam purchase receipt for PUBG (March 12, 2022) and UC top-up records (August 5, 2025) are attached (files: “PUBG_Purchase.png”, “UC_Topup_0805.png”).

Post-Hack Security Actions

After regaining access, I: (1) Reset my Steam password to a 16-character alphanumeric code; (2) Enabled Steam Guard Mobile Authenticator (linked to +1-416-*–**); (3) Ran a full McAfee scan (no malware detected, screenshot: “Antivirus_Scan_Result.png”).

I understand PUBG’s commitment to fair play, and I share this value as a 3-year player with 1,200+ hours. The ban was a result of criminal activity, not my actions. Per PUBG’s 2025 appeal guidelines, accounts banned due to hacking are eligible for reinstatement with sufficient evidence.

I kindly request a re-investigation and will provide additional documentation if needed. Thank you for your time and fairness.

Sincerely,

J**** A**n

Contact: +1-416–

Steam ID: 7656119**********

Sample 2: PUBG Mobile Account Hacked (No Steam Link)

Subject: Appeal for PUBG Mobile Ban – Stolen Account (UID: 512345******)

Date: October 19, 2025

Recipient: PUBG Mobile Customer Service Team

Dear PUBG Mobile Support Team,

I am appealing the 10-year ban on my PUBG Mobile account (UID: 512345******) issued on October 16, 2025, for “using modified game files”. My account was hacked on October 15, and the violations were committed by the unauthorized user—not me.

Account Details

• PUBG Mobile UID: 512345******
• In-Game Name: D********l_8*
• Registered Phone: +86-138-–
• Account Creation: June 2023
• Usual Device: iPhone 14 Pro (iOS 17)

Hack Confirmation

On October 15, 2025, 3:12 PM CST: I received a text from PUBG Mobile stating “Your account has been linked to a new device (Xiaomi Mi 13)”. I immediately locked the account via the PUBG Mobile Security Center app (screenshot: “Account_Lock_Alert.png”). When I unlocked it 2 hours later, the ban was already in place.

Key Evidence

1. Login Device History: The Security Center shows the account was accessed by a Xiaomi Mi 13 (IP: 220.181.., location: G********u) – I own only an iPhone 14 Pro (screenshot: “Device_History.png”).
2. Suspicious Transactions: 8,000 UC was transferred from my account to another UID (598765******) at 4:05 PM CST on October 15—I did not initiate this (screenshot: “UC_Transfer_Log.png”).
3. Gameplay Anomalies: My usual KD ratio is 1.2, but the hacker’s 2 matches (Match IDs: 987654****, 987654****) had a KD of 7.8 (screenshot: “KD_Comparison.png”).
4. Identity Proof: Screenshot of my original account registration (June 10, 2023) and recent recharge receipt (September 30, 2025) are attached.

I have since enabled 2FA on my linked phone and changed all associated passwords. As a dedicated player who has invested time and resources into this account, I ask for a fair review of the evidence.

Please let me know if more information is required. I appreciate your assistance.

Best regards,

L** M**

Contact: +86-138-–

UID: 512345******

Sample 3: Ban Due to Unauthorized Account Sharing (Friend Used Hacks)

Subject: Appeal for PUBG Ban – Unauthorized Friend Access (In-Game Name: P********r_X)

Date: October 20, 2025

Recipient: Krafton Anti-Cheat Team

Dear Krafton Support Team,

I am appealing the permanent ban on my PUBG account (Steam ID: 7656119**********) issued on October 17, 2025, for “detected wallhack software”. I admit I shared my account with a friend, but I had no knowledge he would use cheats—and I have evidence to prove this was unauthorized misuse.

Account & Ban Details

• In-Game Name: P********r_X
• Steam ID: 7656119**********
• Ban Date: October 17, 2025
• Ban Reason: “Detection of 墙体透视 (wallhack) software”

Context & Evidence

On October 16, I lent my account to a friend (M*** W*******n) while my laptop was being repaired. He promised to “play a few casual matches” but used hacks without my knowledge. Key proof:

1. IP & Device Logs: Steam shows the account was logged in from Mark’s IP (192.168.., location: C******o) on October 16, 7:00–9:30 PM UTC—my device was in repair (repair receipt attached: “Laptop_Repair.png”).
2. Confession Screenshot: Mark admitted using a wallhack in our WhatsApp chat: “Sorry, I used a hack and got your account banned” (screenshot: “Friend_Confession.png”).
3. Playstyle Contrast: My typical play involves long-range sniping (80% of kills with AWM), but the banned matches show 90% close-range kills (screenshot: “Playstyle_Analysis.png”).
4. Ownership Proof: Steam purchase history (2021–2025) confirms I am the original owner.

I understand account sharing violates PUBG’s terms, and I deeply regret this mistake. However, the cheating was committed by an unauthorized user, not me. I have since changed my Steam password, enabled 2FA, and cut off access to all third parties.

I respectfully request leniency and a second chance to continue playing fairly. I will comply with all PUBG rules moving forward.

Thank you for your consideration.

Sincerely,

A*** T*****n

Contact: +1-312--****

Steam ID: 7656119**********

Key Success Factors Reflected in These Samples

1. Specificity: Include exact dates, IPs (partially hidden), Match IDs (partially hidden), and file names for evidence (avoid vague claims like “my account was hacked”).
2. Evidence Chain: Link login anomalies → abnormal gameplay → ownership proof (creates an unbroken logical loop).
3. Accountability: For sharing-related bans, acknowledge mistakes (e.g., “I regret sharing my account”) to show responsibility.
4. Compliance: Reference PUBG’s guidelines (e.g., “per 2025 appeal rules”) to demonstrate understanding of their policies.

All samples align with the step-by-step process in your guide—use them as templates by replacing bracketed/hidden details with your actual information and attaching corresponding evidence.